QA Continuity
Why your QA vendor’s turnover costs more than it looks, and what to do about it.
Someone on your QA vendor’s team is going to leave your account this year. It happens on every account. What matters is what happens to everything they knew about your system when they go. Everything on this page is about that: what it costs, how to measure it, and how we keep it from happening.
What’s your QA vendor’s continuity score?
Seven questions, about two minutes. It tells you whether your vendor is set up to keep your system knowledge on your account, or whether you’ve been lucky so far.
What’s your score?
QA continuity is an asset. Most companies don’t track it.
When a vendor rotates people through your account, you pay twice: once on the invoice, and again in the months each new person spends learning your system. We call that the onboarding tax.
Read: QA Continuity Is an Asset
Where does the knowledge live?
Every client we work with has a knowledge repository, kept current twice a week, so a new team member can be productive in days instead of months. Here’s what’s in it and how it stays that way.
Read: Where Does Your QA Vendor’s Knowledge Live?
Six questions to ask your QA vendor before you renew
A 30-minute meeting with your vendor’s account lead, built around one scenario: what happens if they lose a fifth of the team on your account? Read the questions and what a strong answer sounds like, or download the one-page version to bring to the meeting.
Read the six questions Download for your meeting
The whitepaper
The full case for treating QA continuity as an asset, with the numbers behind it: what turnover costs, why it keeps happening, and how to measure it before your next renewal. Download the PDF to review with your team. No email required.
Download the whitepaper (PDF)Talk to us about your QA continuity
If any of this sounds like your account, we’re happy to talk it through. No pitch.