QA Continuity
Why your QA vendor’s turnover costs more than it looks, and what to do about it.
Someone on your QA vendor’s team is going to leave your account this year. It happens on every account. What matters is what happens to everything they knew about your system when they go. Everything on this page is about that: what it costs, how to measure it, and how we keep it from happening.
What’s your QA vendor’s continuity score?
Seven questions, about two minutes, nothing collected. It tells you whether your vendor is set up to keep your system knowledge on your account, or whether you’ve been lucky so far.
Take the scorecardQA continuity is an asset. Most companies don’t track it.
When a vendor rotates people through your account, you pay twice: once on the invoice, and again in the months each new person spends learning your system. We call that the onboarding tax.
Read: QA Continuity Is an AssetWhat continuity looks like on a real account
One of the largest private banks in the US
They ran a competitive RFP for software QA. We won every category, including rate. Four years later, the engagement is still growing.
Read the case studyOne of the largest ticketing platforms in the US
Twelve years on one account, through COVID and back. The team scaled down and up, and the client never started over.
Read the case studyWhere does the knowledge live?
Every client we work with has a knowledge repository, kept current twice a week, so a new team member can be productive in days instead of months. Here’s what’s in it and how it stays that way.
Read: Where Does Your QA Vendor’s Knowledge Live?A US-based team, hired and trained here
The whitepaper
The full case for treating QA continuity as an asset, with the numbers behind it. Read it here or download the PDF. No email required.
Read the whitepaper Download the PDFThe tabletop exercise
The questions to ask your QA vendor before you sign for another year, and what a good answer sounds like. Read it here, or download it and bring it to your next vendor meeting.
Read the tabletop exercise Download for your meetingTalk to us about your QA continuity
If any of this sounds like your account, we’re happy to talk it through. No pitch.