SQA2 Case Studies: Veterinary Service
Overview
An industry leader in veterinary services sought to improve its software offerings to better serve its network of pet hospitals. With no internal QA team and a growing need for reliable, bug-free software, the client partnered with us to establish robust QA processes, create automation frameworks, and deliver consistent quality across multiple projects. Over the course of a multi-year engagement, we helped elevate their software quality, directly impacting their ability to provide top-notch care for pets.
Client Background
This veterinary services company, now part of a global pet care corporation, operates an extensive network of pet hospitals. Their software ecosystem included practice management systems, mobile apps, and tools designed to streamline hospital operations, enhance patient care, and provide valuable analytics. These applications were critical for day-to-day operations, making quality and reliability a top priority.
Challenges
Before partnering with us, the client faced significant QA challenges:
• No QA Processes or Team: The client lacked a dedicated QA function, relying solely on offshore developers for testing.
• No Test Cases or Automation: With no established test suites or automation frameworks, quality assurance was inconsistent.
• Offshore Development Pushback: The remote development team resisted QA recommendations, delaying bug fixes and process improvements.
• Impact on Product Quality: Numerous bugs likely made it to production, affecting the user experience for hospital staff and their ability to deliver seamless care.
Transformative QA Strategies
To address these challenges, we implemented a comprehensive QA strategy:
- Building QA Foundations:
◦ Established test cases and test suites for both manual and automated testing.
◦ Advocated for best practices in sprint planning, ticket grooming, and requirements definition. - Streamlining Processes:
◦ Reinforced sprint processes and introduced bug triage for prioritization.
◦ Developed and executed pre-release smoke and regression test suites. - Automation Integration:
◦ Built automation frameworks using C# and Selenium, integrating them into CI/CD pipelines.
◦ Automated key workflows for efficiency and consistency. - Embedding QA into Development:
◦ Worked closely with both in-house and offshore teams to ensure QA was embedded in every sprint.
◦ Attended grooming and planning meetings to identify risks and ensure quality requirements. - Blended QA Approach with SQaaS:
◦ Our blended approach featured two senior embedded QA team members focused on high-value tasks like automation, while three SQaaS resources managed manual and repetitive testing.
◦ The SQaaS team not only handled manual regression and smoke testing but also contributed to building automation scripts, ensuring a cost-effective and efficient QA process.
◦ This model allowed the embedded team to drive innovation while leveraging SQaaS resources for scalable, repeatable testing.
Key Results and Impact
Our partnership delivered tangible benefits for the client:
• Higher Software Quality: Significant reduction in bugs reaching production, leading to a better end-user experience for hospital staff.
• Enhanced Processes: Established repeatable QA processes that improved collaboration and streamlined testing.
• Cost-Effective Scalability: By leveraging a blended model of embedded and SQaaS resources, the client achieved a scalable QA process without overextending budgets.
• Positive Business Impact: Improved reliability of their software allowed hospital staff to deliver better care and operational efficiency.
• Longevity of Engagement: Our consistent results and proactive approach fostered a successful multi-year partnership, proving the value of our flexible QA model.
Contact Us
Looking to enhance the quality of your software and streamline your QA processes? Contact us today to learn how our expertise in QA and our flexible SQaaS model can help your business achieve similar success. Let’s ensure your software delivers the reliability and excellence your users expect.
